Virši mobile app

Once the Viršu mobile app has been successfully downloaded and registered, before refueling at the pump, perform the following steps in the app:

• Make sure the fuel nozzle is positioned on the pump correctly;
• Open the app and press the "Refuel" button;
• Choose the pump you are near and want to refuel;
• Choose the product you want to fill up (fuel or windshield fluid);
• Choose the volume of the fuel or specify the amount of money in which you want to refuel;
• If a bank payment card is not attached at the time of registration, add it and press "Start";
• Follow the instructions in the mobile app, take the fuel nozzle, put it in the tank and start filling;
• After filling is complete, follow the information in the mobile app, put the fuel nozzle back in place.

Once the Viršu mobile app has been successfully downloaded and registered, choose the products and goods you want to buy in the Viršu store and scan the QR code that will appear on the POS terminal at the checkout through the mobile app. After reading the QR code at the checkout, the discounts will apply automatically.

If you did not add a Virši customer card at the time of registration, you can following steps:

1. Add your customer card in "Settings" -> "Manage cards" -> "Loyalties";
2. If you do not have a Virši customer card, it will be automatically generated at the time of registration and you will receive benefits by scanning the QR code at the POS terminal at the checkout. You no longer need a plastic card to receive all your customer benefits.

1. Add your customer card in "Settings" -> "Manage your cards" -> "Loyalty";
2. If you do not have a Virši customer card, it will be automatically generated at the time of registration and you will receive benefits by scanning the QR code at the POS terminal at the checkout. You no longer need a plastic card to receive all your customer benefits.

1. Add your bank payment or business customer fuel card in "Settings" -> "Manage your cards" -> "Payment";
2. One business customer fuel card can be linked to only one user profile in the mobile app;
3. You can add several bank payment cards in the section;
4. You can pay for fuel at the pump with payment cards added to the app.

No, you cannot pay for purchases in the store through the mobile app.

The payment card is only added to the mobile app for fuel payments at the pump. In the store, the mobile app can only be used to apply the benefits of the loyalty program, they are applied when the QR code is scanned at the POS terminal at the checkout. 

In the “Settings” section of the app, select the “Full tank” sub-section and the volume that suits you.

Yes, you can also pay for refuelling remotely. This means you can remotely select the filling station, filling island, pump and product to buy. To do this, download the Virši mobile app on Google Play or App Store by typing “Virši” in the search engine.

If your mobile app profile has been deleted, contact Virši Customer Service by phone 80 700 070.

Download the Virši app to your new device, enter your phone number and you will be recognised as the profile owner. Payment cards will need to be added anew.

If your phone number has changed, you will need to submit an application to info@virsi.lv to have your number replaced on your Virši mobile app profile. This is necessary to verify the user’s identity and to replace the phone number.

No, you cannot change your birth data on the Virši mobile app; you can only enter it once during registration. 

If you need to cancel a pump reservation after having pressed the start refuelling button on the mobile app, you need to press the “Cancel” button and then pick up the selected fuel nozzle and put it back in place.

Contact Virši Customer Service by calling 80 700 070. 

After combining your loyalty and bank cards at the POS payment terminal, you can complete registration on the mobile app within 72 hours. If the registration process is not completed, the combining of the loyalty card and the banks card will have to restart after 72 hours.

No, you can only pay for agrodiesel at the cash desk. 

No, you can only currently pay for fuel with the Virši mobile app at the pump at full-service stations. This option is not yet available at automatic filling stations.

Virši app is available for Android and iOS users. You can download the app by visiting Google Play or App Store for your operating system.

At present, you can buy all fuels as well as windscreen washer fluid and AdBlue with the app, but you can’t buy agrodiesel and CNG.

You cannot pay for the fuel at the pump in the mobile app after the station's working hours.

Refueling through the mobile app at the pump is only possible at full-service stations and during the station's working hours.

No, the Viršu plastic card is not mandatory.

Virši mobile app works as an electronic customer card – the app replaces the physical customer card and all the benefits can be used immediately in the app. In this way, we reduce the issuance of plastic cards, protect nature and become more sustainable.

Adding a physical card to the app is beneficial and necessary for those who have added company details to the physical card! Company details cannot be added in the app.

So, if there is a need for the company details added, please, fill out a details form at the gas station where you will get a physical customer card, afterwards you can add that card to the application.
 

Yes, both cards can be added in the app.

The green card (customer card) is added in the mobile app under "Settings" -> "Manage your cards" -> "Loyalty", while the blue card is added to payment cards under "Settings" -> "Manage your cards" -> "Payment".

In the "Payments" section, you can add several payment cards - both private and company. 
Important! When paying at the pump, choose the correct card.
 

If the scan window is black on your phone, make sure you have given Viršu mobile app permission to access your phone's camera.

See these settings in your phone's settings under apps.